FAQ

Welcome to the Outlande FAQ page! We’re here to answer your most common questions about our services, policies, and products. If you have a question not covered here, feel free to contact us!

1. Where do you ship?

We currently ship only within the United Kingdom.

2. What is the shipping cost?

We offer Free Shipping on all orders with no minimum purchase requirement.

3. How long does delivery take?

  • Handling time: 1-3  days (Monday – Friday)
  • Transit time: 4-6 days. (Monday – Friday)
  • Our Order cut-off Time: 6:00 PM (GMT) Greenwich Mean Time (London)   .
  • Total Estimated Delivery time: 5-9 Days

4. What is the cut-off time for orders?

Orders placed before 6:00 PM (GMT) Greenwich Mean Time (London)  are processed on the same business day. Orders made after 6:00 PM (GMT) Greenwich Mean Time (London)  will be processed the following business day.

5. Can I track my order?

Yes, once your order is shipped, you’ll receive a confirmation email with tracking details to monitor your delivery status.

6. What payment methods do you accept?

We accept Following Payment methods

  • Visa
  • Maestro
  • MasterCard
  • Amex 
  • Union Pay
  • Google Pay
  • Shop Pay
  • Pay Pal

7. What is your return policy?

We accept returns within 30 days of delivery. If you need to return an item Please contact with our Customer support team or you can Visit our Return and Refund Policy page for more information.

8. Do you offer exchanges?

We only exchange goods if they are faulty or damaged. If you would like to exchange them for the same item, please email us to discuss the exchange procedure.

10. Are my payment details secure?

Absolutely! We use secure, encrypted payment channels to protect your information. Our website is compliant with industry-standard PCI-DSS regulations.

11. How can I contact with Outlande?

Here's the Contact information

Trade name: Outlande

Company name: IFC Commerce B.V.

Trade number: 95847529

Physical address: Industrieweg 46 0104, 6541 TW, Nijmegen, Netherlands

Email : support@outlande.com

Phone: +31658016915

Customer service opening hours: Mon-Fri: 9.00 AM - 6:00 PM (GMT)
Weekend: Closed

Customer service responds within 24h via email on working days.

Free Shipping

We strive for maximum convenience for our customers and offer free shipping within United Kingdom.

30-day return policy

At Outlande, you have a 30-day return policy from the delivery date, giving you plenty of time to return your purchase.

Customer service opening hours

Mon-Fri: 9.00 AM - 6:00 PM (GMT)

Weekend: Closed